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Heidi is Head of Client Experience for RBC BlueBay Asset Management (RBC Global Asset Management’s business outside North America) having previously been Head of Institutional Client Services for the Europe, Middle East and Africa regions for RBC GAM UK. Heidi joined RBC Global Asset Management (RBC GAM) in 2013 as part of a two-year rotational program which allowed her to work in a variety of roles within the RBC Asset Management and Wealth Management business in North America and Europe, including the Chief Economist’s office.
Heidi joined RBC GAM’s London office in early 2015 initially as Institutional Marketing Services Manager and head of the London-based RFP team. Since 2016, she has led the Client Services Team serving RBC GAM UK’s EMEA and international institutional clients. Prior to joining RBC GAM, Heidi provided legal counsel at a Montreal-based law firm offering business and international legal expertise in a broad array of areas, particularly in banking and security matters. Heidi earned an MBA from Concordia University's John Molson School of Business, as well as a Law degree from the University of Regensburg, in Germany.